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| Frequently Asked Questions (FAQs) |
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| HBiz Membership |
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Q1 Who can become members of the website?
All HDB industrial tenants and lessees are automatically members of the
website. Membership is free for all HDB industrial tenants & lessees. |
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Q2a How do I login?
Once you've become a HDB industrial tenant and, or, lessee, a
set of temporary HBiz ID & password will be mailed to your registered premises
or mailing address. All you have to do is to login under Member Services
and convert to using SingPass.
Q2b On next login, you shall only be required to login with your
SingPass.
If you are a HDB registered tenant and, or lessee but have problems
with your login, or have misplaced your temporary HBiz ID & password, please
contact us at 1800 866 3077 or click
here to request for a new set of UserID/ Password. |
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Q3 What is the HBiz ID and Password?
The Hbiz User ID and Password is a temporary set of IDs to logon
to Hbiz. On your first login, you will be asked to convert your ID to SingPass. |
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Q4 I cannot log in to the Member Services with the
User ID/Password given to me 3 months ago. Is my account cancelled?
For first time users, you will need to log in within 3 months to
convert your Hbiz User ID/Password to SingPass. Your account will be suspended
if you did not do so. To revive your account, simply email
to our Web Administrator to request for a new set of User ID/Password. |
| SingPass |
SingPass or "Singapore Personal Access" is a common
password that allows you to transact with Government online services. Other
than using it for IRAS, CPFB and ACRA e-services, you can start to use it
for HBiz in December 2005. With SingPass, you will no longer need to fret
about the flexibility about that extra HBiz UserID/Password that you need
to manage when you have another unit.
Also, the new password system will allow you the flexibility of granting access rights to staff in your company to administer information and applications in HBiz. For example, you may want to get your staff to update Business Directory while retaining the rights to view Tax Invoice and Rental Status to yourself only.
Please click on the following to view the respective step-by-step user guides:
a) Conversion to SingPass;
and
b) Enhanced Login
Facilities. |
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Q1 What is SingPass?
SingPass stands for "Singapore Personal Access".
1. It is an alphanumeric password of between 8 to 24 characters. Special characters, excluding space, are acceptable - e.g. hgu%7$
2. It is your common password to transact with different Government online services. |
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Q2 What is my SingPass ID?
For Singapore Citizens & Permanent Residents, your SingPass ID
is your NRIC number (CPF Account number) e.g. S1234567X or SA123456Z
For Employment/Dependant/S-Pass holders, your SingPass ID will be your Foreign Identification Number (FIN) e.g. F1234567X or G1234567Z. |
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Q3 Where can I get my SingPass? How can I reset my
password if I cannot remember it?
You may request for your SingPass to be posted to you via Online
Request service. The password should reach you within 4 working days
for local addresses.
If you would like to get the password immediately, you can go any CPF Board branch offices, Inland Revenue Authority of Singapore (IRAS), selected Community Club/Centre (CC) or any Community Development Councils (CDCs) to apply or get it reset.
You will need to bring these required documents along for verification:
• Singapore Citizens & Permanent Residents: NRIC or Passport
• Employment and Dependant Pass holders: Employment Pass or Dependant Pass and Passport.
• S-Pass holders: S-Pass card |
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Q4 Can I authorise someone to reset my SingPass on
my behalf?
As SingPass is a highly confidential password, third-party request
or reset of SingPass is strictly not allowed. |
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Q5 How do I change my current SingPass online?
Go to https://www.cpf.gov.sg/cpf_trans/SSL/SingPass/SingPass_lgin1.asp?tran_code=CSP1
to change your current password. You will be prompted to key in your SingPass
ID followed by your current SingPass. Thereafter the system will prompt
you to key in your new SingPass. Alternatively, just log on to any Government
online service that require you to access with your SingPass.
• On the second page where you are prompted to key in your SingPass, enter your current password and check the box "Tick here to change your SingPass"
• Click "Login"
• You will then be prompted to enter your new SingPass. |
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Q6 How can I get my SingPass if I'm overseas?
You can submit an Online Request for your SingPass and it will
be posted to your official address maintained with the Government. Please
ensure that your overseas address has been updated before submitting your
Online Request.
• Singapore Citizens & Permanent Residents, to update your NRIC address,
click
here.
• Employment/Dependant/S-Pass holders, to update your company address,
click
here.
• Eligible work permit holders, to update your address, click
here. |
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Q7 Why am I unable to login with the SingPass sent
to me via post?
As your SingPass is randomly generated by the system, some of the
characters such as the alphabets "O" and "I" may look similar to the numbers
"0" and "1". Do ensure that you key in the correct characters when logging
in. |
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Q8 What online services can I access with my SingPass?
You can access the following organisations' online services with
your SingPass:
• Central Provident Fund Board
• Accounting and Corporate Regulatory Authority
• Inland Revenue Authority of Singapore
• GeBIZ
• HBiz
This is not an exhaustive list. Many government agencies will switch to SingPass as the login system for their e-services. |
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Q9 Who can get SingPass?
• Singapore Citizens & Permanent Residents
• Valid Employment & Dependant Pass holders
• Valid S-Pass holders
NOTE: Minimum age requirement is 15 years old. |
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Q10 I have tried to use my correct SingPass in Hbiz
but was denied access?
You need to activate your HBiz account first by using the issued
User ID and Password. You can request for a set of User ID and Password
by calling our helpdesk at 1800-8663077 (during operating hours) or email
to hbiz_helpdesk@hdb.gov.sg. Pls state your business name, HDB Ref. No.
or Scheme Account No or address of premises in the email. |
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Q11 How can I activate my SingPass in HBiz? / How
can I nominate myself as Master Account user?
For first timers, you will need to convert the HBiz User ID and
Password to SingPass first. Once converted, you can opt to 'Login with SingPass'
for future logins.
1. You need to have the User ID and Password issued by HBiz.
2. Click on "Login with HBiz User ID & Password".
3. Key in User ID, Password and Full Name.
4. The user will be directed to the SingPass login page.
5. Upon Successful login through "SingPass" the user will be re-directed to the Hbiz website. This will automatically make him the Master Account user |
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Q12 How can I authorise someone to use HBiz services?
You can authorise someone by:
Logging in, then click on Manage My Account followed by Add Supplementary Account. From here you can nominate up to two supplementary account users. |
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Q13 What should I do if my employee holding the Master
Account leaves the company?
a The employee holding the Master Account can log into HBiz as
Master Account user and then click on Manage My Account follow by Edit Master
Account. From here he can transfer his Master Account to a new user.
b You can call our helpdesk at 1800-8663077 (During operating hours)
or email to hbiz_helpdesk@hdb.gov.sg, stating your scheme account no.(HDB
reference no.), company name and tenant name. After authentication, we will
reissue and post a new set of User ID and Password to your premise address.
Upon receiving, you can go to HBiz to re-nominate the user of Master Account. |
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Q14 Can I use my SingPass for different accounts?
Yes, you can use your SingPass for different accounts by login
to each individual account using each individual User ID and Password followed
by using your SingPass. The system will automatically links all the accounts
hold by the same SingPass. |
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Q15 Why is it that I have 3 premises, but I can only
view one account?
You have to login with your HBiz ID & password for the other two
premises and key in your SingPass in order for the system to tag them to
your SingPass. |
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Q16 What should if I do not want my employee to view
rental status and tax invoice? Can I just assign my employee to update my
company particulars?
You can choose any of the four services, Rental Status, E-Application,
Services @ HBiz and E-store, you want to assign to the user of Supplementary
Account. By login as Master Account user and then click on Manage My Account
follow by Add Supplementary Account. |
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Q17 Can my employees use the User ID and Password
issued by e-Services Authorization System (EASY) to transact on behalf of
my company?
No, the User ID and Password issued by e-Services Authorisation
System(EASY) can not be used in HBiz as HBiz is not one of the agencies
using by e-Services Authorisation System(EASY). |
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Q18 Why am I unable to login with my SingPass? The
page indicates "Processing in Progress. Please wait..." and it just hangs
there or the browser indicates "Error on page".
The access problem is due to your browser settings. You need to
ensure that the Java Virtual Machine (JVM) is installed properly on your
machine. Click on System
Requirements for more information. |
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Q19 Previously, my colleagues and I shared the HBiz
User ID and Password. Why can he login after the conversion and I can't?
When your colleague converted to SingPass, you can no longer use
the HBiz User ID and Password to convert yourself. Your colleague can give
you a Supplementary User account by clicking on Manage My Supplementary
Accounts upon login. |
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Q20 By using my SingPass to login to HBiz, will my
Company know my SingPass password?
No, your SingPass is only known to yourself. HBiz only stores
your ID (NRIC number) for tagging to the premises account. All authentication
is done on the Central Provident Fund Board (CPFB) SingPass website. |
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Q21 "Session Timeout" error every time I attempt to Login?
You must have JavaScript and Cookies enabled in your web browser. The Timeout message appears normally after 30 minutes of inactivity. If the Timeout message prevents you from logging in, it means that cookies or JavaScript is being blocked, or Content Filtering is enabled, or the Temporary Internet Files have not been deleted/emptied.
Set Temporary Internet Files folder to empty everytime the browser is closed
- Open the Tools menu then select "Internet Options"
- Select the "Advanced" tab
- Scroll down till "Security". Click "Empty Temporary Internet Files folder when the broswer is closed"
- Click "Apply" and "OK"
Reset Your Browser Settings
Apply the Default settings in your web browser to restore the default browser settings:
Default Settings for Internet Explorer 7.x
Default Settings for Internet Explorer 6.x
Default Settings for Internet Explorer 5.x
Default Settings for AOL Browser
Steps to allow JavaSript
- Open the Tools menu then select "Internet Options"
- Select the Security tab
- Click the Custom Level
- Scroll down till "Scripting". Click the "Enable" for
"Active scripting"
- Click OK twice to save changes, then restart your web browser
Content FilterCauses Session Timeout:
These steps resolve the problem if you have Content Filtering enabled:
- Open the Tools menu then select "Internet Options"
- Select the Content tab
- If you see the button "Disable", press that (you may need to enter your own password)
- Retry the login. If the problem is resolved by this, you can add to your exception list to "Always Allow" this site.
If the above steps do not solve the problem...
Foreign Language Browser?
If you are using a foreign language browser, please change your language settings in Internet Explorer to Western European, under the "View" menu, "Encoding" option. You may need to switch your Regional Settings in the Control Panel to an English language setting to avoid the session error.
Override Cookies
Finally, try these steps to override the cookie handling behavior:
- Open the Tools menu then select "Internet Options"
- Select the Privacy tab
- Click the Advanced button, under the "Settings" section
- Click the "Override Automatic Cookie Handling" checkbox
- Click the "Always Allow Session Cookies" checkbox
- Click OK twice to save changes, then restart your web browser
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| Products |
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Q1 What is Products?
"Products" is an online facility that allows members to showcase
their products & services in HBiz. |
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Q2 How can I submit my products & services for listing
under Products?
To post a product, members have to log into "Member’s Services".
Then click on "Services @ HBiz", "My Product Listings" and "Post New Product".
Within "Post New Product", members will then be able to categorize, describe,
attach picture. When done editing, the posting will be submitted for approval
by Web Administrator. Once approved the product will be displayed in "Business
Zone" by the next working day. |
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Q3 How many products can we list in "Products"?
Each member is able to list up to 10 products for each account
that they hold. |
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Q4 Is it free?
Yes, this is a free service. |
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Q5 What details will be displayed on the "Products"
page?
The name, price and description of the product and your contact
information will be shown. You can also attach an image in jpg/gif format
of not more than 30kb to showcase your products and services. |
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Q6 What is the lifespan of the "Products"?
As a member, your company products and services will be listed
as long as you are member of HBiz. |
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Q7 Why must the pictures to be used be not more than
30 kb?
This is to ensure that the download and display of the page is
not slowed down by the picture size. |
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Q8 Why was my product's picture not shown after submission?
This is due to the internet file naming protocols which disallow
a picture file name containing a space or special characters ( !@#$%^&*(){}/<>\|[]~`:;
) to be uploaded into the internet. For examples: myproducts.jpg (allowed),
my products.jpg (disallowed due to spacing between "my" and "product.jpg"),
my/products.jpg( disallowed due to "/".) |
| On-Line Application |
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Q1 How can I go about making on-line Applications
on Hbiz?
You can either log into "Member Services" and make use of
the on-line application services available there or you make use of the
on-line application services under "E-Applications" on the left hand
of the homepage. |
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Q2 How secure is the information transmitted through
"Member Services"?
The data transmitted is protected by verisign. Data in "Member
Services" can only be accessed upon member's login using their unique
User ID and Password. |
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Q3 What is the difference between on-line application
submitted through "Member Services" and "E-Applications"?
Applications submitted through "Member Services" will have
the privilege of having some of the information automatically reflected.
The processing time is also shorter at one working day as opposed to the
3 working days for cases submitted through "E-Applications". |
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Q4 Can I abort my application after submitting?
If you wish to abort your application after submitting, you will
have to contact the Web Administrator for assistance. |
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Q5 Why can't I open some of the pages eg. Tenancy / Land Lease
Application Forms?
These pages are opened in a new window, or, pop-ups. If the PC
is set to disallow pop-ups, the page cannot be opened.
There are many pop-up blockers nowadays as they are included free with
toolbars and software. It's common to have two or more pop-up blockers
on your computer.
Examples of the most common pop-up blockers include:
-Adobe Reader 7.0 with Yahoo Toolbar
-Google Toolbar with Pop-Up Blocker
-MSN Search Toolbar
-Norton AntiSpam
-Norton Internet Security
-Norton Personal Firewall
-Shockwave Player 10.0.1 with Yahoo Toolbar installed (Internet Explorer
on Windows workstations)
-Yahoo Toolbar with Pop-Up Blocker
-Windows XP with Service Pack 2 installed
-ZoneAlarm
Examples of the pop-up blocker programs include: Pop-up stopper
Stop-sign
E-Anthology Manager
AdZapper
PopUp Killer
ZapPop
BrowserBuddy
AD Popup Killer
No Popup
Pop-Up Defense
AdCutoff
NoAds
AdVice Popup Ad Eliminator
PopSmarts Popup Killer
Window Cleaner
Ad Fighter
AdDelete Lite
PopUpBuster
popup Go Away
AntiPop
AdPurger
You will need to identify and disable all the pop-up blockers before you
can view the pop-up pages.
To disable some of the common pop-ups blockers, please view the following
steps: -
For the Google Toolbar 4.0:
1. Click the "Settings" button on your Toolbar and choose "Options."
2. Select the "More" tab.
3. Un-check the box next to "Popup Blocker."
4. Click "OK."
For the Google Toolbar 3.0, please click on the "Options"
button on your Toolbar and un-check the box next to "Popup Blocker."
For Internet Explorer pop-up blocker
On the Tools menu
1. To configure the Pop-up Blocker on the Tools menu, follow these steps:
1. Click Start, point to All Programs, and then click Internet Explorer.
2. On the Tools menu, point to Pop-up Blocker, and then click Turn On
Pop-up Blocker to turn on the Pop-up Blocker, or click Turn Off Pop-up
Blocker to turn off the Pop-up Blocker.
From Internet Options
1. To configure the Pop-up Blocker from Internet Options, follow these
steps: 1. Click Start, point to All Programs, and then click Internet
Explorer.
2. On the Tools menu, click Internet Options.
3. Click the Privacy tab, and then select the Block pop-ups check box
to turn on the Pop-up Blocker, or clear the Block pop-ups check box to
turn off the Pop-up Blocker.
4. Click Apply, and then click OK.
For MSN Search Toolbar pop-up blocker
1. On the MSN Toolbar, click the arrow next to the Pop-up Blocker button,
and then click Options.
2. Clear the Turn on Pop-up Blocker check box.
3. Click OK.
For Yahoo! Toolbar pop-up blocker
Yahoo! pop-up Blocker is enabled by default, however you can turn Pop-Up
Blocker on and off using the Pop-Up Blocker menu ().
1. Click the Pop-Up Blocker menu.
2. Select "Enable Pop-Up Blocker".
3. If the checkmark was present, Pop-Up Blocker is now off. If the checkmark
was not present, Pop-Up blocker is now enabled.
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Q6 Why can't assignee receive the email with a
valid email address?
This scenario could arise due to several reasons:
- Spam safeguards / Junk Mail
- Email rejected due to quota exceeded
What to do?
Check the spam mail folder/junk mail.
Please give us a call at 1800-8663077 if assignee is still unable to locate
the email. |
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Q7 How do I check the status of my applications?
You can check the status of and view/print the generated offer letters for
your applications under My Transactions. |
Last updated on 15/01/2008
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