Frequently Asked Questions

1. Click on .
2. Enter your SingPass ID and Password.
3. Upon successful SingPass authentication you will be directed to Member's Corner page.

Click here to find out more about SingPass.

For Private Limited, Public Listed and Non-Profit Companies:

1. Click on "Request Access to Account".
2. Enter UEN, name(as in NRIC) and NRIC no. of staff before submission.
3. Fax the Company Resolution to 68543498 or email to ipdmail@hdb.gov.sg

Access will be granted on the next working day after a valid company resolution is received.

For Sole Proprietor, Partnership and Limited Liability Partnership Companies:

1. Approach Master Account user of your company. (All registered tenants are automatically Master Account user.)
2. Master Account user log into HBiz using his Singpass.
3. Click on "Supplementary Accounts".
4. Click on "Add a New Supplementary Account".
5. Enter your email, name(as in NRIC) and NRIC no.and tick the services (My Account Info, Applications and Business Directory) and submit.
6. You will be able to login with your SingPass instantly upon account creation.

Alternatively, you may call our helpdesk at 1800-8663077 (operating hours: 8.30am - 5pm, Monday to Friday ) or email to ipdmail@hdb.gov.sg for assistance.

You can select one of the two methods depending on the mode of business of your company:

For Private Limited, Public Listed and Non-Profit Companies:

1. Click on "Request Access to Account".
2. Enter UEN, name(as in NRIC) and NRIC no. of employee before submission.
3. Fax the Company Resolution to 68543498 or email to ipdmail@hdb.gov.sg.

Access will be granted on the next working after a valid company resolution is received.

For Sole Proprietor, Partnership and Limited Liability Partnership Companies:

As Master Account user you can personally give Supplementary Account to your employee.

Steps to create Supplementary Accounts:

1. Click on and log into Members Corner.
2. Click on "Supplementary Accounts".
3. Click on "Add a New Supplementary Account".
4. Enter the email, name(as in NRIC) and NRIC no. of your employee and tick the services (My Account Info, Applications and Business Directory) you want to grant him.
5. Submit.

Your employee will be able to login with his SingPass instantly upon account creation.

For Master Accounts:
You can call our helpdesk at 1800-8663077(During operating hours) or email to ipdmail@hdb.gov.sg for assistance.

For Supplementary Accounts:

1. Click on and log into Members Corner.
2. Click on "Supplementary Accounts".
3. Tick the supplementary account to remove.
4. Click on "Delete".

You can choose any or all of the three services to assign to your employee by giving him the Supplementary Account:

• My Account Info
• Applications
• Business Directory

Steps to create Supplementary Accounts:

1. Click on and log into Members Corner.
2. Click on "Supplementary Accounts".
3. Click on "Add a New Supplementary Account".
4. Enter the email, name(as in NRIC) and NRIC no. of your employee and tick the services (My Account Info, Applications and Business Directory) you want to grant him.
5. Submit.

Your employee will be able to login with his SingPass instantly upon account creation.

Your problem is due to Internet Explorer settings, click here for the solution.

For successful upload of pictures:

1. Make sure the picture file types are .jpg and .gif image files.
2. Make sure that the picture file name does not contain a space or special characters (!@#$%^&*(){}/<>\|[]~`:; ).
   For examples:

• myproduct.jpg (Allowed)
• my_product.jpg (Allowed)
• my product.jpg (Disallowed due to spacing between "my" and "product.jpg")
• my/product.jpg (Disallowed due to "/")